Frequently Asked Questions
The Bucket Listers Customer Care team works from Monday - Friday, 9 AM - 6 PM EST. For faster assistance, you can find more information below.
Which payment methods are accepted?
We accept all major credit cards such as Discover, Mastercard, Visa, and American Express, as well as Apple Pay and Google Pay. We do not accept PayPal.
How can I book large group tickets?
For parties of 20 and over, our experiences may be able to offer private or corporate parties. Please send us a message through the Group booking form located below the checkout box. Our team will reach out to the partner to confirm availability.
Can I purchase my tickets via email/chat/IG?
For security purposes, all our tickets can only be purchased through our experiences webpage. You can also buy tickets through our app!
Are tickets available on sale at the door?
All tickets can be purchased through our webpage and the app only. We cannot guarantee walk-ins will be possible. We suggest purchasing your tickets beforehand.
When will I receive my tickets?
After confirming your purchase, you will receive a confirmation email within minutes. If you didn’t receive it, kindly check your spam folder. The QR code is also available under your Account information. If you still need help, you can contact us at [email protected] with the original email address used for booking.
Can't find your tickets?
You can access the QR code for your upcoming experiences directly through the Bucket Listers app under your Account Profile. Simply go to Profile > Upcoming Experiences, and there you'll find the QR code. No need to print the ticket if you have the app!
Where can I find more details about an event/experience?
Each experience has its own page including an Experience FAQ and the tickets on sale. You can explore the available dates online or stay up-to-date with the experiences through the Bucket Listers’ Instagram channels.
Do I need to have an account to buy tickets?
Yes, you need to have a valid account with Bucketlisters to buy tickets to our amazing experiences! You can sign up with your email address, Google account, and Apple account. Make sure to add a valid phone number.
I lost my tickets/my booking email had a typo. Can you resend them to me?
If you can’t find your ticket, send us a message at [email protected] with the original purchase email address. Our Customer Care team will ensure you have your tickets for the experience. Remember you can also find them under your Account details.
If I add an experience to my Bucket List, how will I know when tickets go on sale?
As soon as our team releases the official event launch dates, we will let you know via email notifications. You will receive a link to the webpage to grab your tickets for unique Bucket Listers experiences!
I have a discount code and it’s not working. How can I redeem it?
If you are having trouble redeeming your discount code, make sure the experience and ticket type is correct. If the code continues to fail, contact [email protected] so we can help you. Please include the experience title, booking name, and email address in your message.
Managing My Reservation for Restaurant Pop-Ups
I already have an experience booked. How can I add additional tickets?
If you have a table for 3-4 and only purchased tickets for 3 people you can pay for the 4th person at the door. However, if you are trying to add a 5th person you will need to purchase new tickets to accommodate your party and we will refund you the original tickets.
My party booked multiple tables. Can we ask to be seated together?
If you have a party of 15 or more and would like to be seated as a group, we kindly request that you consider making a reservation for a large group booking. Please note that this option has an additional cost, but it guarantees you a dedicated space where you can enjoy your time together. Individual tables will be assigned based on the layout of our restaurant.
Can I purchase more than one ticket at a time?
Some experiences offer single tickets on sale, while others include tables and group tickets. Make sure the ticket type is correct and the number of seats is enough for all your party.
My booking includes food. Can I modify the meal selection?
If you purchased a ticket to a food experience, you will be able to change your meal up to one week before the event date. Just reach out to our team [email protected] with the new choices.
Are there kids' menus?
Not all our experiences include a kids’ menu. Please go to the event page and check the Experience FAQ for more details.
I needed one ticket but my purchase was duplicated. What can I do?
If the web page refreshes or a glitch causes duplicate reservations, please reach out to our Customer Care Team immediately so we can help you reverse the unnecessary purchase. We kindly ask you not to initiate a dispute with your bank before contacting our team.
I can’t attend the experience/festival anymore. Can I transfer my tickets to someone else?
Yes, you can! You may forward your tickets to the new guest(s). As long as they are in possession of the correct tickets and meet the requirements for entry (such as age limit, dress code, etc.) they are set to attend.
Health & Safety
Where can I find the COVID Safety details?
If COVID guidelines are in place for an experience, you can find them in the Experience FAQ at the bottom of the web description. If you or any member of your party tests positive for COVID‐19, please contact our Customer Care team immediately with the test evidence, and we will help you modify your reservation as needed.
Can you tell me more about allergens in food experiences?
While each experience has its own policies, in general, our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish, or wheat. We cannot guarantee a 100% contamination-free environment. Please let your server know onsite if you have an allergy to any of the above items.
Some experiences may or may not be wheelchair accessible. Please refer to each Experience FAQ at the bottom of the event description for more information.
Our Terms & Policies
Are my tickets eligible for a refund?
All our tickets are sold on a non-refundable basis, however, in the event of a cancellation, ticket holders will be notified immediately. We try our best to give as much notice as possible, but there are some scenarios out of our control such as the weather. If your experience is canceled, you are entitled to a refund. Refunds may take up to 7-10 business days to clear.
How can I reschedule my tickets?
If your tickets are eligible for rebooking, please reach out to [email protected] with your ticket information, including the original purchaser's email address, and the desired rebooking date. For all experiences, please request rescheduling at least one week prior to your scheduled event time. Rebooking will be subject to ticket availability.
My flight/transport got delayed. Can I rebook my tickets for a future date?
We understand that delays can happen and our team will do their best to help all customers accommodate their reservations. If you encounter a situation like this, please let us know. The Customer Care team will analyze the case and provide assistance. Please note that refunds/rebookings are subject to the partner’s decision.
Can I reschedule my tickets for a higher/lower price time slot?
If there is a price difference between the original ticket price and the new ticket, we recommend buying the new ticket on our website or app and reaching out to the Customer Care team to cancel the previous reservation. Make sure both tickets are under the same name and email address. This process does not apply to promotions.
My friend/partner booked the tickets for our party, can I reach out for help?
While we are glad to help all our guests, due to security purposes we require that the original purchaser contacts our team from the original email address used to confirm the reservation. If our team receives a request from a third person, we will be unable to assist.
I bought tickets for a festival/experience and the price now is lower. What should I do?
Ticket prices may be subject to change depending on various selling campaigns or marketing decisions previously approved by the event staff. Any modifications to ticket prices will only be valid for new purchases. Existing reservations are not eligible for modifications.
Bucket Listers Partnerships
We want to work with Bucket Listers for an upcoming event or promotion. How can we get in touch?
We would love to hear from your organization about potential partnership opportunities! Please email [email protected] with as much information as possible (name, location, type of event/collaboration, contact details) and one of our team members will get back to you if it’s the right fit.